DryBuddy 2 - FAQ

S8270 is a valid 2019 HCPCS code for Enuresis alarm, using auditory buzzer and/or vibration device or just “Enuresis alarm” for short. This is used for Medicare, Medicaid, and several other third-party payers.

S8270 has been in effect since 07/01/2005. It is often used as a CPT code for general medical insurance. Please verify this with your insurer.

We attempt to process every order within one business day of receiving the order.

In the U.S.: USPS (U.S. Postal Service) or FedEx (Federal Express).

To Nations outside the U.S.: USPS (U.S. Postal Service).

This depends on where you live. You may have to pay whatever taxes apply in your location.

Yes, but it must clear our financial institution prior to shipping your order. This can take several days.

We accept major credit cards (VISA, Master Card, Discover, and American Express) on our site at www.DryBuddy.com. PayPal and checks.are also accepted, but the order would have to be placed by telephone.

We have been in business since 2003.

DryBuddy, and its parent company, Enuresis Solutions, LLC are located in Savannah, Georgia.

No. We only ship and support our products from our Savannah, GA location.

Email is the best. Telephone is often time consuming. For detailed or complicated questions a telephone conversation may be necessary.

Email:Service@DryBuddy.com

Telephone: 912-352-8854

Telephone support is generally available on Business Weekdays from 9:30 a.m. till 4 p.m. Eastern Time.

When the sensor is attached to underwear that is wet with urine, the sensor will send an ON signal to the receiver, which switches the alarm ON. The alarm is turned off by pressing the OFF buttons on the receiver.

Please remember that all DryBuddy systems are designed to work with urine, and not plain water. When testing the sensor, please immerse the sensor's two magnets into salt water, and not plain or tap water.