DryBuddy 2 - FAQ

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Q	I tried to test the sensor by attaching it to some cotton cloth and wetting the cloth adequately with water. The alarm did not sound. What is wrong?
A	Urine contains certain electrolyte salts which results in urine being a better conductor of electricity than water. The sensor will not reliably detect water. If you want to conduct a "wet" test, add some common salt (sodium chloride) to some water, and use this salty solution for your test. Another easier way to check the sensor is to simply immerse the sensor's magnetic pads into the salty water, and the alarms should sound.

I tried to test the sensor by attaching it to some cotton cloth and wetting the cloth adequately with water. The alarm did not sound. What is wrong?

Q	Does Enuresis Solution have a physical store which I can visit?
A	No. We only ship and support our products from our Savannah, GA location.

Q	Are there any taxes?
A	This depends on where you live. You may have to pay whatever taxes apply in your location.

Q	How should I clean the DryBuddy wetness sensing briefs after it is soiled?
A	The wetness sensing briefs are machine washable and can also be washed by hand. When machine washed, use warm water and a gentle cycle. Air dry or tumble dry on air or low heat. Do NOT use bleach or fabric softener when washing, or fabric softener when drying. Do NOT wring the briefs, or subject them to undue stress, or expose them to caustic chemicals which could damage the stitched-in wiring. Before using the DryBuddy briefs for the first time, please launder the briefs or soak them in warm water. This is intended to remove starch from the cloth, and allows the cloth to become more absorbent to water and other fluids.

How should I clean the DryBuddy wetness sensing briefs after it is soiled?

Q	How do you ship?
A	In the U.S.: USPS (U.S. Postal Service) or FedEx (Federal Express). To Nations outside the U.S.: USPS (U.S. Postal Service).

How do you ship?

Q	How long does the battery in the sensor last?
A	The battery in the sensor is used or drained only when the material between the two magnets on the sensor, or between adjacent wires of the briefs, is wet. We recommend promptly cleaning and drying the sensor, at which time there will be no further battery drain. Depending on your use of the sensor, the battery could last for well over a two thousand "turn ONs" for the DryBuddyFLEX, perhaps for several years. The DryBuddy 2 sensor's battery should last for over 800 "triggers."A new battery is installed in the sensor at the time of production. Please also see the General Note at the bottom of this FAQ page.

How long does the battery in the sensor last?

Q	Can I leave the sensor attached to wet briefs indefinitely?
A	Please do NOT leave the sensor attached to wet briefs as this can cause the battery to discharge as the sensor will re-transmit periodically. Promptly remove the sensor from wet briefs, clean and dry the sensor, and re-attach to clean, dry briefs.

Q	How soon can I start using the sensor after it has been soiled?
A	Cleaning and drying the sensor and cap, as recommended above in 21, should take less than one minute. Putting on fresh dry briefs also takes little time. As soon as the sensor has been dried, the sensor is immediately available for use again with the patient.

Q	Insurance Code for Enuresis Alarms
A	S8270 is a valid 2019 HCPCS code for Enuresis alarm, using auditory buzzer and/or vibration device or just “Enuresis alarm” for short. This is used for Medicare, Medicaid, and several other third-party payers. S8270 has been in effect since 07/01/2005. It is often used as a CPT code for general medical insurance. Please verify this with your insurer.

Insurance Code for Enuresis Alarms

Q	How long will it take to process my order?
A	We attempt to process every order within one business day of receiving the order.

Q	Will you take a check?
A	Yes, but it must clear our financial institution prior to shipping your order. This can take several days.

Q	How can I pay for my order?
A	We accept major credit cards (VISA, Master Card, Discover, and American Express) on our site at www.DryBuddy.com. PayPal and checks.are also accepted, but the order would have to be placed by telephone.

Q	Is this a new business?
A	We have been in business since 2003.

Q	Where are you located?
A	DryBuddy, and its parent company, Enuresis Solutions, LLC are located in Savannah, Georgia.

Q	What’s the best way to get support?
A	Email is the best. Telephone is often time consuming. For detailed or complicated questions a telephone conversation may be necessary. Email:Service@DryBuddy.com Telephone: 912-352-8854 Telephone support is generally available on Business Weekdays from 9:30 a.m. till 4 p.m. Eastern Time.

What’s the best way to get support?

Q	General Note for the DryBuddy 2 and DryBuddy 1.
A	When the sensor is attached to underwear that is wet with urine, the sensor will send an ON signal to the receiver, which switches the alarm ON. The alarm is turned off by pressing the OFF buttons on the receiver. Please remember that all DryBuddy systems are designed to work with urine, and not plain water. When testing the sensor, please immerse the sensor's two magnets into salt water, and not plain or tap water.

General Note for the DryBuddy 2 and DryBuddy 1.

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